Dear Insured member,
Please note that following the current CoVid19 situation, in the last month our telephone lines and email account have been overloaded with queries. We apologize for the delays.
Going forward we kindly ask you to send all queries pertaining to hospitalizations and admissions with the subject title URGENT. This will allow us to prioritize these queries. Please ensure you only refer to a query as urgent if it requires an immediate admission, a letter of guarantee, or an urgent upcoming hospitalization within 30 days.
Effective Monday 16 March 2020 all UNSMIS staff will be working from home as instructed by the Director General, UNOG. We have put in place and tested all necessary measures to keep working remotely and without interruption to ensure your claims are processed. We strongly encourage all insured members to submit claims via the eClaims portal. Paper claims, which account for about 20% of all claims received, will continue to be processed but at a slower pace. This is not an internal decision but simple logistics; the paper claims will need to be retrieved from the Palais and physically delivered to the homes of our colleagues who process claims.
Kind regards,
The UNSMIS team
UNSMIS / Assurance maladie, UNOG
Tel. : +41 22 917 99 99
Fax: + 41 22 917 02 98
Email : unsmis@un.org
UNSMIS website : https://medical-insurance.unog.ch
